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Amex GBT expands ground transportation options with GroundSpan

American Express Global Business Travel expands ground transportation options with GroundSpan

4 min
Posted: 19 April 2023

Available now in Egencia with an enhanced booking experience for US and Canadian customers

London, UK – April 19, 2023 – American Express Global Business Travel (Amex GBT) announced it has expanded its booking options with ground transportation provider, GroundSpan. The new offering is now available in Egencia, providing travellers more choice and flexibility when scheduling ground travel.

Egencia’s customers will have access to GroundSpan’s global ground transportation supplier network, which includes multiple vehicle types such as chauffeured sedans, SUVs and multi-passenger vans. Customers’ existing negotiated rates with their preferred suppliers will also be available in GroundSpan. In cities across North America, customers will have the ability to book chauffeured transportation and have access to new booking features, regardless of their company size or transaction volume. Smaller companies, which often don’t have their own preferred ground transportation relationships or negotiated rates, can benefit from these expanded booking options.

Intuitive User Experience for Faster Booking

Egencia has also revamped its ground transportation booking and travel management offering for customers in the US and Canada. The enhanced user experience enables travellers or arrangers to book ground transportation in three simple steps – search, select and book. New features include pre-populated business reporting data fields and custom frequently used pick-up and drop-off locations to improve the time to book. Flight details are also automatically passed on to the vehicle supplier for active flight monitoring for delays or schedule changes that may impact the traveller’s journey.

The Egencia Analytics Studio enables travel managers to quickly view trends in overall ground transportation spend. They can access the full data set to have a deeper analysis with 50 different data points including active bookings, number of cancellations, distance travelled, location, booking per supplier, and total cost.

Heather Lisagor, Vice President of Product Management, Egencia, said: “This is a complete redesign of the ground transport booking experience for customers in North America. These sophisticated updates use our customer’s existing travel and profile data to create an intelligent, efficient booking process. Our new and improved offering provides travellers and arrangers with a seamless experience that won’t disrupt their busy schedules.”

Ovation Travel GroupTM, Amex GBT’s high-touch service, is already using GroundSpan for its ground travel bookings. It is anticipated that later this year, NeoTM, Amex GBT’s online integrated travel and expense solution, will also be expanding its ground transportation options with GroundSpan
For more information about Egencia’s offerings, including ground booking, visit To learn more about Neo, visit: and Ovation, visit:

About American Express Global Business Travel

American Express Global Business Travel (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, and meetings & events for companies of all sizes. We have built the most valuable marketplace in B2B travel to deliver unrivalled choice, value and experiences. With travel professionals in more than 140 countries, our customers and travellers enjoy the powerful backing of American Express Global Business Travel.

About Egencia

Egencia – an American Express Global Business Travel Company – is the only proven, global B2B travel tech platform. Originating from the labs of global tech giants, we deliver the best user experiences, unmatched content, and unbeatable service to more than two million travellers worldwide. As part of the most valuable marketplace in business travel, Egencia is in a league of its own with industry-leading data insights and AI-driven innovation that powers the travel programs of 9000+ companies in more than 60 countries.

Visit for more information about Amex GBT, and follow @amexgbt on Twitter, LinkedIn and Instagram.

Media contacts

Taylor Aaron | Global Communications and Public Affairs |

© 2023 Egencia LLC. All rights reserved.

GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees (including Ovation Travel Group and Egencia) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the “American Express Global Business Travel” and “American Express Meetings & Events” brands and in connection with its business for permitted uses only under a limited license from American Express (Licensed Marks). The Licensed Marks are trademarks or service marks of, and the property of, American Express. GBT UK is a subsidiary of Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG, which operates as a separate company from American Express.

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