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Egencia is named a ‘Leader’ in IDC MarketScape report

IDC MarketScape names Egencia a ‘Leader’ in corporate travel booking applications

5 min
Posted: 13 February 2023
Egencia IDC Marketscape Leader

Egencia’s end-to-end travel management platform continues to provide leading business travel support to customers

London, UK—13 February 2023—Egencia, the only proven B2B travel tech platform, announced today that it has been named a Leader for the second time in the IDC MarketScape: Worldwide SaaS and Cloud-Enabled Corporate Travel Booking Applications 2022-2023 Vendor Assessment1. Egencia was also named a Leader in the 2019 IDC MarketScape assessment2.

Egencia was recognised for its large pool of business travel data3 which powers product innovation and global capabilities. The IDC MarketScape also noted: ‘Egencia’s 10+ years of historical data to build a data-led, intuitive product experience for its customers within a dynamic marketplace. With over 35 million transactions over the past three years, the scale and depth of data on its platform enables Egencia to embed machine learning and AI into the user experience’.

John Sturino, VP Product & Technology, Egencia, said: ‘Companies want a platform that empowers them to expertly manage their programmes and proves the value of their TMC, while bringing the benefits of consumer-grade experiences to business travellers. We believe this recognition by the IDC MarketScape is a strong affirmation that Egencia is not only meeting those evolving needs, but empowering customers and travellers to get the most out of business travel’.

The IDC MarketScape evaluated nine companies in the corporate travel booking applications space, assessing each one with the same set of capabilities and strategies. The report highlights Egencia’s global travel coverage in more than 60 countries and its partners in more than 30,000 cities across 200 countries. In addition to air, hotel and car, Egencia customers can book rail online in the United States, the United Kingdom, Norway and major European Union (EU) countries such as France, Germany, Belgium, Sweden and the Netherlands.

Kevin Permenter, Research Director, IDC, said: ‘Egencia’s focus on user experiences, extensive travel content and dedicated service helps fuel its data-led product innovation. Egencia applies real-time data and embeds machine learning and AI into its customer experience. Organisations looking for a travel platform with global scale and access to tightly integrated business travel tools, features and data should certainly consider Egencia’.

Customer Satisfaction Award

Egencia placed in the highest-scoring group of vendors for customer satisfaction ratings in Travel and Expense. Egencia was recognised for delivering substantial value to its clients and continuing to innovate to meet evolving customer expectations. The ratings are based on IDC’s global SaaSPath survey of approximately 2,400 organisations across all geographic regions and company sizes, where customers were asked to rate their vendor on more than 30 different customer satisfaction metrics.

Egencia is well-suited for organisations looking for a proven, all-in-one, configurable travel tech platform that can meet their needs and grow with them as requirements change and as they expand globally.

1IDC MarketScape: Worldwide SaaS and Cloud-Enabled Corporate Travel Booking Applications 2022-2023 Vendor Assessment (doc #US49022222, December 2022)

2IDC MarketScape: Worldwide SaaS and Cloud-Enabled Corporate Travel Booking Applications 2019 Vendor Assessment (doc #US45655219, December 2019)

3Egencia has an enterprise-wide data security and privacy programme in place and takes data privacy and security extremely seriously

About the IDC MarketScape

The IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilises a rigorous scoring methodology based on both qualitative and quantitative criteria, which results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be compared meaningfully. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

About Egencia

Egencia—an American Express Global Business Travel Company—is the only proven, global B2B travel tech platform. Originating from the labs of global tech giants, we deliver the best user experiences, unmatched content and unbeatable service to more than two million travellers worldwide. As part of the most valuable marketplace in business travel, Egencia is in a league of its own with industry-leading data insights and AI-driven innovation that powers the travel programmes of 9,000+ companies in more than 60 countries.

About American Express Global Business Travel

American Express Global Business Travel (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, and meetings and events for companies of all sizes. We have built the most valuable marketplace in B2B travel to deliver unrivalled choice, value and experiences. With travel professionals in more than 140 countries, our customers and travellers enjoy the powerful backing of American Express Global Business Travel.

Visit for more information about Amex GBT, and follow @amexgbt on Twitter, LinkedIn and Instagram.

Media contacts

Taylor Aaron | Global Communications and Public Affairs |

© 2023 Egencia LLC. All rights reserved.

GBT Travel Services UK Limited (GBT UK) and its authorised sublicensees (including Ovation Travel Group and Egencia) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the ‘American Express Global Business Travel’ and ‘American Express Meetings & Events’ brands and in connection with its business for permitted uses only under a limited licence from American Express (Licensed Marks). The Licensed Marks are trademarks or service marks of, and the property of, American Express. GBT UK is a subsidiary of Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG, which operates as a separate company from American Express.

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