New hyper-personalisation technology powered home screen is a travel industry first
London, UK—October 13, 2022—Egencia, the only proven B2B travel tech platform, today announced a multitude of features that bolster the Egencia mobile app. The enhancements make booking, approving and changing travel plans easier for travel managers and business travellers by personalising their user experience and giving them more control.
Unrivalled Personalised Experience
Users of the Egencia app will benefit from a personalised app home screen powered by server driven user interface (SDUI) technology–making it the first travel app to do so. The app home page dynamically presents pertinent content to the user to speed up access to the actions that matter most to them. For example, features such as trip approval will be visible on the home screen for approvers and upcoming trip actions will automatically be shown to a traveller with an upcoming journey.
The new Egencia in-app trip guide helps travellers instantly connect to information relevant to them, including travel times, destination updates and requirements. Key accommodation details are also available such as hotel hygiene protocols, social distancing rules and opening hours for the restaurant and pool.
John Sturino, VP Technology at Egencia, said: ’In today’s travel landscape, where plans can often change, we are putting more power into the hands of business travellers with added personalisation to the Egencia app. Unlike specific airline or hotel apps, we can help business travellers find the best options available across many suppliers–not just one. The Egencia app gives business travellers updates when they need them most and can change their hotel or flight bookings without ever leaving the app.’
To make it even easier for travellers to receive vital updates about their trip, such as flight delays or schedule changes and check-in reminders, Egencia has introduced push notifications in the app. Approvers can also manage trip approval requests much more quickly by receiving requests directly to their mobile device. Inbound requests may be approved instantly with an additional ‘long press’ option.
Take Control of Your Trip
In response to increasing demand from its customers to self-serve changes to a business trip schedule, Egencia has made it possible to change flight and hotel bookings from within the app. If a booking is amendable, travellers and arrangers can now perform full change requests without ever having to leave the app. Egencia has also added contactless e-Tickets for rail journeys within the app for business travellers travelling by train in the UK. After checkout, travellers can easily access their eTickets by following the new link on their trips page.
Laura Ashall, Service Delivery Travel Specialist, multinational oil and gas company, BP: ‘Since returning to travel and navigating frequently changing schedules and disruption, our travellers want more control over their business trips. The updated Egencia app features have proven to be very user-friendly and a huge improvement on historic tools. The in-app notifications have been critical as our travellers have received more information via the app than they actually receive from the airport.’
Egencia—an American Express Global Business Travel company—is the only proven global B2B travel tech platform. Originating from the labs of global tech giants, we deliver the best user experiences, unmatched content and unbeatable service to more than two million travellers worldwide. As part of the most valuable marketplace in business travel, Egencia is in a league of its own with industry-leading data insights and AI-driven innovation that powers the travel programmes of 9000+ companies in more than 60 countries.
About American Express Global Business Travel
American Express Global Business Travel (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, meetings and events for companies of all sizes. We have built the most valuable marketplace in B2B travel to deliver unrivalled choice, value and experiences. With travel professionals in more than 140 countries, our customers and travellers enjoy the powerful backing of American Express Global Business Travel.